Question 1

What happens if my flight is delayed?

Accepted Answer

We track the flight and adjust the pick-up automatically. The first hour of waiting after landing is free, so a delay costs you nothing.

Question 2

Where exactly will the driver be?

Accepted Answer

Upstairs at Departures, level 2, lane 2 — a two-minute walk from Arrivals, not in the arrivals hall itself. Come out of arrivals, follow the signs for Departures and go up one level. Your driver is waiting at the kerb, usually 5 to 15 minutes. About a quarter of an hour after you land we send you the driver's name and the vehicle's number plate, so you know exactly who you are looking for.

Question 3

Can you meet me at customs instead?

Accepted Answer

Yes, as a paid extra: 25 euros, whether you book a car or a van. Your driver parks in the garage, walks into the terminal and waits in the arrivals hall where you come out of customs, with your name on a sign. It costs extra because it is a 15 to 20 minute walk each way and the driver may be waiting a long time if you are held at passport control. Ask for it when you book.

Question 4

Can you carry a lot of luggage?

Accepted Answer

Yes. The V-Class takes seven passengers with luggage, and we would rather you told us in advance so we send the right vehicle.

Question 5

Where exactly will the driver be?

Accepted Answer

Upstairs at Departures, level 2, lane 2 — a two-minute walk from Arrivals, not in the arrivals hall itself. About fifteen minutes after you land we send you the driver's name and the vehicle's number plate, so you know who you are looking for. Meeting you at customs, with your name on a sign, can be added for 25 euros, whether you book a car or a van.

Question 6

Do you drop off at the Rotterdam cruise terminal?

Accepted Answer

Yes, right at the terminal building. Tell us your ship and sailing time when you book and we will build in a margin.

Question 7

Is it cheaper than the train?

Accepted Answer

For one person, no. For three or more with luggage it usually works out similar or better, and it is door to door with no changes.

Question 8

Where exactly will the driver be?

Accepted Answer

Upstairs at Departures, level 2, lane 2 — a two-minute walk from Arrivals, not in the arrivals hall itself. About fifteen minutes after you land we send you the driver's name and the vehicle's number plate, so you know who you are looking for. Meeting you at customs, with your name on a sign, can be added for 25 euros, whether you book a car or a van.

Airport transfers in the Netherlands and Europe

We track your flight

Your driver meets you at Departures

On the road with us

Popular routes

Private jet transfers

Airport transfers in the Netherlands and Europe

We track your flight

Your driver meets you at Departures

On the road with us

Popular routes

Private jet transfers

Website statistics