Question 1

What happens if my flight is delayed?

Accepted Answer

We track the flight and adjust the pick-up automatically. The first hour of waiting after landing is free, so a delay costs you nothing.

Question 2

Where exactly will the driver be?

Accepted Answer

Upstairs at Departures, level 2, lane 2 — not in the arrivals hall. Come out of arrivals, follow the signs for Departures and go up one level. Your driver is waiting at the kerb, usually 5 to 15 minutes. About a quarter of an hour after you land we send you the driver's name and the vehicle's number plate, so you know exactly who you are looking for.

Question 3

Can you meet me inside the arrivals hall instead?

Accepted Answer

Yes, as a paid extra: 25 euros in a car, 35 euros in a van. Your driver parks in the garage, walks into the terminal and waits by the exit with your name on a sign. It costs extra because it is a 15 to 20 minute walk each way and the driver may be waiting a long time if you are held at passport control. Ask for it when you book.

Question 4

Can you carry a lot of luggage?

Accepted Answer

Yes. The V-Class takes seven passengers with luggage, and we would rather you told us in advance so we send the right vehicle.

Question 5

Where exactly will the driver be?

Accepted Answer

Upstairs at Departures, level 2, lane 2 — not in the arrivals hall. About fifteen minutes after you land we send you the driver's name and the vehicle's number plate, so you know who you are looking for. Meeting you inside arrivals with a name sign can be added for 25 euros in a car or 35 in a van.

Question 6

Do you drop off at the Rotterdam cruise terminal?

Accepted Answer

Yes, right at the terminal building. Tell us your ship and sailing time when you book and we will build in a margin.

Question 7

Is it cheaper than the train?

Accepted Answer

For one person, no. For three or more with luggage it usually works out similar or better, and it is door to door with no changes.

Question 8

Where exactly will the driver be?

Accepted Answer

Upstairs at Departures, level 2, lane 2 — not in the arrivals hall. About fifteen minutes after you land we send you the driver's name and the vehicle's number plate, so you know who you are looking for. Meeting you inside arrivals with a name sign can be added for 25 euros in a car or 35 in a van.

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